QuickBooks not sending emails! Be Alerted When it Happens

QuickBooks offers various financial solutions to businesses to manage finances. Through its email services, users can communicate with clients and vendors for marketing purposes. But, sometimes, QuickBooks not sending emails issue arises when a user tries to send email. The problem usually triggers due to inappropriate email settings and preferences. Improper installation of QuickBooks and Outlook can also provoke the issue. Stick to the advisory blog to know what gives rise to QuickBooks email not working error and how to fix it.

If QuickBooks not sending emails and you need immediate assistance to fix it, give a call on our toll-free number +1-800-579-9430 and communicate with the certified QuickBooks expert’s team.

Reasons why QuickBooks says Outlook is not responding

Below are some common reasons behind the occurrence of this email error:

  1. Damage to MAPI32.dll email configuration file.
  2. Outlook is not set up correctly to be used as a primary email client.
  3. QuickBooks application is set to be run as an administrator automatically.

You may also read:- Reset QuickBooks Password

Best Possible Solutions to Deal with QuickBooks error Outlook is not responding

Solution 1. Reset admin permissions for QuickBooks

  1. Quit the QuickBooks Desktop application and open the Start menu.
  2. Within the Windows search field, type QuickBooks and right-click the QuickBooks Desktop icon.
  3. Select the Open file location option and when the folder opens, search for the QuickBooks.exe file.
  4. Right-click the QuickBooks.exe file, select the Properties option, and choose the Compatibility tab.
  5. Click on the Run this program as Administrator option to clear the checkbox and then select Apply.
  6. Open QuickBooks Desktop and try to send the email again.

Solution 2. Reset preferences for email in QuickBooks

  1. Within QuickBooks, choose the Edit menu and click Preferences.
  2. You need to sign in to Outlook if you use Microsoft Outlook with Microsoft Exchange Server before you proceed further.
  3. From the menu, choose Send Forms and click the My Preferences tab.
  4. Choose Outlook as your email option and click OK.

Try sending a test email from QuickBooks. If the issue continues, switch preferences:

  1. Go to the QuickBooks Edit menu and click the Preferences option.
  2. From the menu, choose Send Forms and click the My Preferences tab.
  3. Choose QuickBooks E-mail or Webmail and click OK to turn off preferences.
  4. Move to the My Preferences tab, select Outlook, and click OK.
  5. Quit QuickBooks and other applications running on the workstation, then reboot your computer.

Solution 3. Review email preferences of Internet Explorer

  1. Quit the QuickBooks Desktop application and open Internet Explorer.
  2. Click the Tools menu and choose Settings. Click Internet Options and then the Programs tab.
  3. Choose Set your default programs and select the email service you want to use.
  4. Click Apply, then OK, and close the Internet Explorer window.

If you don’t find the above solutions helpful, try these alternate ones:

  1. Repair the damaged MAPI32.dll.
  2. Fresh install the QuickBooks Desktop application.


In this blog, we have covered the most reliable solutions to eradicate QuickBooks not sending emails error. We are hopeful that they will work for you. In case, you find them difficult to implement, seek guidance from the certified QuickBooks expert’s team by calling us on our toll-free number +1-800-579-9430.

Read more:- QuickBooks error 1723

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